I wrote about our upcoming current trip out to the East cost to spend some time iwth friends and family here and here – and this morning we woke up in our hotel in Hartford and the Weather Channel wasn’t too kind in its predictions for the rest of our trip:
We were obviously concerned because while we were sure we could get to NYC without any issues today the difficult part would be trying to leave a city that will potentially be paralyzed by 10-18″ of snow. So we made the call to bail on NYC and I tried to call the hotel with regards to trying to cancel our reservation, and as expected they were very busy at the hotel because we coudln’t even get a person to speak to and my phonecall went to a messaging service. I politely explained our situation in the message and also wrote an email to the hotel at the address that was on my confirmation. I was somewhat concerned because my reservation was made for a non-refundable fare but a few hours later I got the following email:
Companies understand extreme situations and they want to keep you as a loyal customer so many times they will work with you — just take the time to reach out in a polite manner and explain your situation.